Refund Policy for Mindgroom Services Private Limited
At Mindgroom Services Private Limited (operating through mindgroom.com), we are committed to providing high-quality services to our customers. As a service-based company, we do not deal in physical products. This Refund Policy outlines the conditions under which refunds may be requested and processed for services purchased through our platform. All payments are processed via Paytm payment gateway, and any refunds will be subject to their processing timelines and our policy terms.
Please note that by purchasing any service or package from us, you agree to the terms of this Refund Policy. We encourage you to review it carefully before making a purchase.
1. Eligibility for Refunds
- Time Frame: Refunds may be requested within the first 7 days from the date of purchase. Requests made after 7 days will not be eligible for a refund under any circumstances.
- Conditions for Refund:
- The service must not have been initiated or partially delivered. If the service has begun (e.g., psychometric test, brain mapping test, consultations, sessions, or any preparatory work has been started), the refund request will be denied.
- Refunds are only applicable if you decide not to proceed with the service after payment, provided no value has been delivered.
- Certain services may be exempted from refunds, such as time-sensitive or customized packages. These exemptions will be clearly indicated at the time of purchase.
- Deduction of Fees: All approved refunds will be subject to a minimal processing fee to cover administrative, transaction, and gateway charges. This fee will be deducted from the refund amount and will typically range from 15-20% of the total payment or a fixed minimum amount of Rs. 1000 (whichever is higher), as determined at the time of processing. The GST amount included in the payment will not be refunded.
2. Non-Refundable Scenarios
- No refunds will be issued if:
- The 7-day window has expired.
- The service has been fully or partially delivered, unless there is a verifiable issue with the quality of service (as determined by our team).
- The cancellation is due to reasons beyond our control, such as customer unavailability or failure to participate in scheduled sessions.
- For any promotional or discounted packages, refunds may be limited or unavailable, as specified at the time of purchase.
3. How to Request a Refund
- To initiate a refund request, contact our customer support team at [[email protected]] or through the contact form on mindgroom.com within the eligible time frame.
- Provide the following details:
- Order/Purchase ID.
- Date of purchase.
- Reason for the refund request.
- Proof of payment (if applicable).
- Our team will review your request and respond within 3-5 business days. We may require additional information to verify eligibility.
4. Processing of Refunds
- Once your refund request is received, we will inspect the status of the service delivery and notify you via email about the approval or rejection.
- Approved refunds (minus the processing fee and non-refunded GST amount) will be processed back to the original payment method used (via Paytm).
- Refund timelines:
- Processing by us: 5-7 business days from approval.
- Crediting to your account: Additional 3-10 business days, depending on your bank or payment provider.
- In case of any disputes regarding service quality, our customer service team will investigate and make a final decision.
5. Changes to This Policy
We reserve the right to update or modify this Refund Policy at any time. Any changes will be posted on mindgroom.com, and the updated policy will apply to purchases made after the effective date.
If you have any questions about this Refund Policy, please reach out to us at [[email protected]]. Your satisfaction is important to us, and we strive to resolve any concerns promptly.
